For customers living overseas

Thank you for visiting our online store.

The HAGAKURE online shop has now started payment and delivery services so that customers living overseas can also make purchases.

When shipping overseas, there are various regulations depending on the country.

Before you place your order, please be sure to confirm it.

  • If customs duties, other taxes, fees, etc. are incurred due to overseas delivery, the customer is responsible for paying them.
  • The package will be shipped by Japan Post EMS. We are unable to accept requests for specific delivery companies and delivery dates.

*The information listed is subject to change without notice.

Regarding delivery

The countries where delivery is possible are as follows.

USA, Canada, Taiwan, Australia, New Zealand, South Korea, Germany, France, UK, Vietnam


About supported languages

The following languages ​​are available for payment screens and inquiries.

English, German, Japanese


How to set language and currency

  1. Open the menu on the top left.
  2. There is a language and currency switching setting at the bottom left, so you can select your desired language and currency.


How to switch language and currency

Available payments

PayPal, VISA, MASTER, American Express, JCB, Apple Pay, and Google Pay are accepted.



The payment currency is determined by the country of issue of your credit card and the country of PayPal registration.

The exchange rate of each currency basically fluctuates according to the market rate between 11:00 and 12:00 Japan time, but as an exception, the rate may fluctuate outside of this time period.


Terms of use

You can use our services by accessing this site from a country where delivery is available. We will ship the product 2 to 5 days after receiving your order.

Shipping charges vary depending on the purchase amount. Regardless of your country or region of residence, the following shipping charges will be added to the product price.

Order amount Delivery charge
20,000 yen or less 3,000 yen
20,001~40,000 yen 5,000 yen
40,001 yen to 100,000 yen 7,000 yen
100,001 yen to 200,000 yen 10,000 yen

*Shipping within Japan The fee will be 700 yen nationwide. (Free shipping for purchases over 20,000 yen)
*The prices below are in Japanese yen, but the actual rate will be automatically converted according to the currency of your country of residence.


For orders over 200,000 yen, we will ship the item in multiple shipments. In that case, we will contact you.

If you would like to ship the item in multiple shipments, please pay the shipping fee each time. Delivery takes approximately 5 days to Asia and Oceania, and 1 to 2 weeks to other countries.

We have an EMS compensation system, and we will pay the insurance fee. Also, gift wrapping is not available.


Order/delivery flow

Please select the product for overseas delivery and place your order. Once your order is completed, you will receive an automatic order confirmation email. Please check your junk mail as it may end up in your junk mail.

We will send a separate email to customers who have errors in their order details or shipping address information, such as garbled characters or omissions.
Once shipping is complete, we will send you a "shipping completion email" with the invoice number.

We will also contact you via EMS at any time regarding the status of your package.
Once the product has been shipped, we cannot change the delivery address information, change the order details, or cancel the order.

If you are not present at the time of delivery, the delivery company may contact you. Customers are responsible for changing the shipping address and arranging redelivery. Please check the status of your package from time to time as there may be rare cases where you do not receive an absentee note.
If this is not possible, the item will be returned or discarded at the local discretion. In this case, the payment amount cannot be refunded.


About customs duties

Customers are responsible for paying any customs duties, other taxes, fees, etc. that may occur due to overseas shipping.

[ important】
If the orderer and recipient are different, please be sure to inform the recipient in advance that the package will be delivered and that they may be required to pay customs duties.

The determination of whether customs duties, etc. will be incurred and the amount will be determined by the customs office of each country/region, so we cannot provide answers even if you contact us.

Also, depending on the destination country, goods and services tax (GST) or value-added tax (VAT) may be levied on the package being delivered.
For details, please contact the customs office of the destination country/region.


About additional charges

If there is a delay in customs clearance, storage fees may be charged.
Please also note that if your package is redirected due to a change of address, etc., you may be charged additional fees. 

*Important: You cannot display a price lower than the selling price on the invoice, or display the product as a "gift" or "used item." The product will be shipped as "commercial".